Privacy Policy

1. Introduction

Sages Retreats (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data with care and transparency.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a booking, or communicate with us.

By using our services, you agree to the practices described in this policy.

Sages Retreats is operated by [Legal Company Name], registered in Indonesia.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

  • Full name

  • Email address

  • Phone number

  • Emergency contact details

  • Dietary requirements, health information, or preferences (where relevant to your retreat participation)

  • Payment and billing information

  • Any messages or enquiries you send to us

Information collected automatically:

  • IP address

  • Browser type and device information

  • Pages visited on our website

  • Cookies and usage data

3. How We Use Your Information

We use your personal information to:

  • Process and manage your booking

  • Communicate with you about your retreat

  • Provide customer support

  • Share important updates or changes relating to your booking

  • Ensure your safety and wellbeing during retreats

  • Improve our website and services

  • Send marketing communications (only if you have opted in)

We will never use your data in a way that is unrelated to your experience with Sages Retreats.

4. Health & Sensitive Information

In some cases, we may collect sensitive information such as dietary requirements, allergies, or health conditions.

This information is collected solely to ensure your safety and comfort during the retreat and is handled with strict confidentiality.

5. Sharing Your Information

We do not sell your personal data.

We may share your information only where necessary, including:

  • With trusted third-party service providers (e.g. accommodation partners, retreat facilitators, payment processors)

  • When required by law or regulatory authorities

  • To protect the rights, safety, or property of Sages Retreats, our guests, or others

All third parties are required to handle your data securely and only for the purpose of delivering our services.

6. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration.

While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure.

7. International Data Transfers

As Sages Retreats operates in Indonesia and serves international guests, your information may be processed or stored outside your country of residence.

By using our services, you consent to this transfer, storage, and processing of your information.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic.

Cookies help us

  • Understand how visitors use our website

  • Improve website performance

  • Provide a smoother user experience

You can disable cookies through your browser settings, although some features of the website may not function properly.

9. Marketing Communications

We may send you emails about upcoming retreats, updates, or offers.

You will only receive marketing communications if you have opted in, and you can unsubscribe at any time by clicking the link in our emails or contacting us directly.

10. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • The right to access your data

  • The right to correct inaccurate information

  • The right to request deletion of your data

  • The right to withdraw consent for marketing

To exercise any of these rights, please contact us at the details below.

11. Data Retention

We retain your personal data only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

When your data is no longer required, it will be securely deleted or anonymised.

12. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email: info@sagesretreats.com